Archive for October, 2010

The use of Signature Verification in the retail industry

Monday, October 25th, 2010

The retail industry is one of the fastest growing sectors in the world with transactions worth millions of dollars taking place every day. The ease of paying by credit card has made it the preferred mode of payment over the years; however, certain unscrupulous elements in the society have made sure that credit card fraud worth billions of dollars takes place every year. According to data collected by the United States Government, every year the amount of credit card fraud runs to more than 50 billion dollars. This loss can be easily controlled by implementing a biometric based signature verification protocol that captures the behavioural as well as the physical aspects of signature and comparing it with pre-recorded data.

The current system of credit payment is based on a perfunctory signature verification biometric systems as the retail sector does not want to scare off potential customers by insisting on a stringent signature verification system. Generally the card payment practices leans towards giving the customers the benefit of the doubt as minor credit frauds are preferable to lost sales opportunities and an unhappy clientele. So, once the card is issued it is the card owner’s responsibility to see that his card is not misused.

To prevent frauds in the retail industry the issuing banks runs sophisticated programs that notifies the card user if unusual purchases are made. However, these algorithms are not foolproof as high value purchases in the interval leading up to the festival season have been known to throw it haywire. The credit card companies blocks the card when there is a hint of credit card fraud which leads to lost business for the retail industry and inconvenience for the customer.

Credit card transactions have been using signature verification for ages; however, the system continues to remain very weak. The sales clerk may or may not check the signature against the database. The signature is normally collected as a proof of the transaction: a copy is given to the customer and another is retained by the sales clerk if the card user raises any question about the sale having taken place in the past.

Many of the larger retail stores have taken steps to check instances of credit card fraud by installing electronic signature software that captures signatures. The Federal Trade Commission has commented that credit card frauds cost the customers more than 5 billion dollars in out of pocket expenses. In many cases the losses were limited because the credit card owner was alerted in time by the bank. The dynamic signature verification system based on proven technology captures behavioural components of a signature. This will not deter thief hell bent on perpetrating credit cards; however, by detecting abrupt changes in the signature it can reduce chances of credit card fraud.

The electronic signature pad uses a digitizer to capture essential data sets including position point’s velocity, acceleration and other dynamic features that can be compared against data taken at the time of enrolment. However, in order to get a proper set of data the signature recording device should by ergonomically designed to ensure proper data capture.

Use of Iris Recognition technology in the Biometric ATM

Monday, October 25th, 2010

Iris recognition system has proven its capability in implementing reliable biometric security protocols in various high risk sectors like aviation, border patrol and defence. However, lately, due to falling prices of iris scanners it has found further application in the retail industry.

The banking and financial sector has adopted this system wholeheartedly because of its robustness and the advantages it provides in cutting costs and making processes more streamlined. The technology started out as a novelty however due exigencies in the banking sector characterised by decreasing profits it became a necessity. The use of Biometric ATM’s based on iris recognition technology has gone a long way in improving customer service by providing a safe and paperless banking environment.

Iris recognition technology captures the intricate iris patterns with the help of an iris scanning device. This data is then digitalized and stored in a database for future reference along with some other parameters like name and address. Iris data is more reliable and durable because the iris is covered by a protective sheath which protects it from damaged. Due to this durability iris recognition system requires only a single enrolment. Other technologies are subjected to wear and tear due to the nature of the work environment which requires repeated enrolment.

Iris based biometric ATM’s are more secure than conventional pin based ATM’s because it requires biometric verification which cannot be stolen, copied or faked. Pin based security systems can be compromised leading to losses for the consumer as well as the bank. Also, the customers find it very tedious to remember passwords and pin numbers; moreover, the task of requesting for new set of passwords is itself fraught with endless communication to and from the customer and the bank leading to poor customer experience.

The customers have taken to this technology like duck to water. A customer survey carried out by a leading bank in the United States found that 98 percent of the bank’s customer found the new technology easy to use describing it in glowing terms such as “great, cool, impressive, fast and user friendly”.

Under this initiative the bank had installed iris based ATM’s inside Kroger Supermarket stores in Houston, Dallas and Fort Worth. The system used iris scanners and image processing technology to capture and then compare with the data available on file for identification purposes. The survey revealed that most of the bank’s new customers found the new technology the prime reason for switching allegiance to the bank. It also reported how the customers wanted to see more biometric ATM’s across the town to better the retail experience and give it an edge over other banks in the industry.

Use of Biometric Time and Attendance Software in the Retail Industry

Tuesday, October 19th, 2010

Biometric applications can be used by the retail industry to improve productivity by curbing employee absenteeism, managing leaves efficiently and cutting back on overstaffing. It can also be customized to generate reports about employee attendance and absenteeism helping HR to manage human resources more efficiently.

Biometric time and attendance software has special relevance for the small scale retail industry where bottom-line is often the differentiating factor between the also-rans and the successful enterprises. For such industries employee costs form a major part of the overall operations cost and therefore it becomes extremely important to optimize labor in order to strengthen the bottom-line. This can be done by following a robust biometric attendance system that tracks employee arrival and departures on a real time basis preventing buddy punching and generating end of month reports for payroll accounting.

This Biometric SDK can help in workforce management by providing a complete range of data collection solutions for time & attendance, job costing and access control procedures. Moreover, it can be used to streamline workforce processes by providing economical and practical solutions that optimizes the workforce taking into account factors such as organization type, size of operation, number of employees and organizational rules and procedures.

The Retail Industry can benefit from the inbuilt robustness of this system to improve payroll processing procedures, tracking project costs on a real time basis and improving the security protocol of the organization. The retail industry is dynamic in nature requiring real time information in order to manage the resources better. The biometric time and attendance software helps in establishing smooth workflow processes and administration by improving workforce allocations and providing tools for forecasting work-floor requirements in the future.

The system uses a biometric scanner for 1:1 identification and helps in cutting operations costs by containing costs, increasing productivity and reducing the number of employees. This yields far reaching benefits for the company as it eliminates inaccuracies in payroll accounting. The employees benefit from this program because it helps in the proper scheduling of work, allocation of responsibility and proper accounting for overtime and leave encashment.

The added advantage of this system is that it uses biometric door locks to control access to the working environment. The employee is given access only after he passes muster with the security protocol in place. This prevents instances of buddy punching wherein another individual tries to fill in for the employee by punching in the details in absence. Biometric time and attendance system is a boon for the small scale retail industry as it helps to optimizing its resources, improving the bottom-line and leading to better management of processes.

Use of Biometric technology in the Retail Sector

Tuesday, October 19th, 2010

With the level of competition increasing day by day consumer experience management has emerged as a key differentiator between competing organizations in the retail industry. The use of Biometric identification systems has ushered an era of prompt customized service, helping the customer to reap the benefits of technology and the organization to improve their bottom-line.

The banking domain provides ample opportunities for the successful implementation of biometric systems. Already this system has been used by many banks to provide biometric enabled ATM’s that provides a highly secure environment for cash withdrawal.

Moreover, biometric access control system can also be used by retail industry to cuts cost and improve efficiencies. The banking industry has already taken a big step in this direction by incorporating biometric technology in their IVR systems. This technology uses biometric voice identification to identify a customer. Once identification is done the customer detail like name, age, and other personal and banking details are pulled from the centralized database dispensing with the need to query the customer on their personal details. Besides improving the customer experience the biometric based IVR system increases the efficiency of the entire system by reducing the average handling time for each customer leading to lower operation costs and better bottom-line.

However, there are some transactions that require actual physical presence like accessing safe deposit box, loan applications, depositing or withdrawing large amounts of cash and so on. These transactions are time consuming as the customer has to clear several banking protocols built for security reasons before getting the actual processing. For example they have to give proof of their identity which may be in the form of a signature or identity card. But with the biometric system now available the cameras installed at the entrance records the arrival of the customer through facial scanners or fingerprint scanners, searches the database for matches and depending upon the match alerts the personal who can then provide better customized care based on the banking history and other personal details of the customer. This also reduces the time taken for each transaction. Moreover, the personal can make informed decisions based on the information coming up on the screen greatly increasing the efficiency of the banking system.

Biometric technology can also help the retail industry to improve supply chains by refurbishing only those goods that are in demand. Biometric devices at the entry can pull up the customers buying history from a centralized computer and send this information for immediate replenishment on a real time basis. This helps in reducing wastage and increases the productivity of the supply chain management. Besides this obvious advantage such a system helps in the implementation of a biometric computer security protocol which reduces the chances of pilferage and theft.

Use of Voice Recognition Software in IVR

Wednesday, October 13th, 2010

The use of Voice Recognition Software in banks has helped its customers get faster access to service by making the IVR process smoother and more reliable. Such biometric devices are based on the distinctiveness of person’s speech pattern comprising of a physiological component called the voice tract and the behavioural component called the accent.

The combination of the two makes it impossible for two individuals to have the same voice pattern. Even twins sharing the same gene pool would have different voice patterns, making voice authentication a perfect platform for biometric access control. The robustness of this technology makes it effective in all conditions, allowing a person suffering from a bad case of cold to use this system without any errors. However, voice authentication does not work when the vocal tract is damaged due to a case of laryngitis.

The major advantage of voice recognition system is that it can be seamlessly incorporated in the existing communication network consisting of telephones and VoIP to implement an effective Biometric Access Control System. However, the system performance of the voice recognition system depends upon the quality of the audio signal.

Use of Voice recognition in banks

A normal IVR system used in banks is based on a four or five digit pin number. The user has to speak the pin number to get access to information or service. However, this system is cumbersome at the best of times as the customer has to change the pin number at regular intervals in order to prevent data theft.

Advantages

Voice recognition or speaker recognition, uses a pre-recorded voice sample to identify whether a person is who they claim to be. A biometric based IVR is quicker and more efficient compared to a normal IVR which is based on a pin number. In this system the user is prompted to speak a random phrase, which is then analysed and compared with a pre-recorded sample. Once the customer has cleared the authentication procedures he can be guided through the proper channels without wasting their time.

The IVR based on voice recognition has several advantages. The customer is spared from answering a number of questions as all the required information is pulled from the customer resource management once the authentication protocol is cleared. The process also quickens the process; therefore the customer can get quicker service, freeing up the IVR for the next customer.

Many customers struggle to remember their pin-numbers. Moreover, they feel frustrated at having to change the pin number at regular intervals. But with the voice recognition system the customer does not have to remember the pin-numbers as authentication is now possible by uttering a phrase. Voice Recognition technology has helped banks improve their service and their reach by reduce cost and increasing productivity.

Fingerprint Access Control system: The new byword in security

Wednesday, October 13th, 2010

Fingerprint Scanners use biometric technology to implement a fingerprint access control system that is foolproof, reliable and robust. This has helped to secure data and valuable assets against unwarranted access and has also led to more productive systems.

Biometric security in Pubs in Australia

Pubs and clubs in Australia have taken to this technology readily as it has helped them reduce violence drastically. Major tourist locations like the Coogee Bay in Sydney and the Amplifier nightclub in Perth have implemented a biometric security platform that records the photo, fingerprint and ID of each of its patrons for security purposes. This information is used to refuse admittance to tourists who have been flagged for unruly behaviour earlier.

According to experts, privacy advocates who fear the misuse of data need not worry because the biometric data is thoroughly de-identified. Attention has been paid to ensure that there are no addresses and names associated with the data removing the risk of misuse. Even the police have to go through a complex audit purpose to get to the data.
The patrons of the club had a mixed response to this new technology, with some finding it a nuisance while others acquiescing to its use in light of increasing security concerns. The NSW police gave thumbs to this technology provided it was used within the limits laid down by the law.

Use in Banks

In banks and financial institutions data security is of vital importance; auditing guidelines give importance to maintaining information security. This becomes all the more important when the person using the computer has to login repeatedly. Biometric access through a USB Fingerprint Scanner not only dispenses with the need to remember password, helping the user to login within a few seconds. Also, this maintains the integrity of the information security system as the biometric information cannot be duplicated.

Biometric security based on fingerprint technology is considered to be reliable because no two individuals bear the same pattern of fingerprints making it a perfect for identification purposes. The ridges and the valleys on the fingertips form the basis of a fingerprint based identification system. These ridges and valleys are formed due to several environmental and genetic factors and it is impossible for two people to have the same prints.

The USB Fingerprint Reader captures the fingerprint and digitizes the information. This information is then matched with the template made at the time of enrolment. If the information matches then the user is able to get access to the information available on the system. The USB Fingerprint Reader is portable and provides a cost effective security solution for professionals.